Privacy Policy | Dentcof Masterclass

This Privacy Policy explains how we handle personal data when we act as a data controller, determining the purpose and methods of processing your data. It applies to personal data collected through your use of our Services as a designated Participant, visits to our website, participation in online or in-person events, interactions with our advertisements, and communication via email or other channels.

This policy covers how we collect, store, use, disclose, share, and delete personal data, and it outlines your rights concerning your data. It is part of the Agreement between you and us, with any capitalized terms not defined here carrying the same meaning as in our Terms of Service.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns about our data practices, please contact us using the provided details.

What data do we collect?

In this Privacy Policy, the terms "personal data," "data," "personal information," and "information" are used interchangeably and refer to any details related to an identified or identifiable individual.

Below, we outline the types of information we may gather, including:

Personal details and contact information like your name, address, email, phone number, and profile image;
Device identifiers, such as device type, unique device identification numbers, operating system, browser type, internet service provider or mobile network, IP address, and location data;
Employment and qualification details, including your employer, job title, work address, work email, qualifications, and skills;
Financial information, such as bank account details;
Contractual information, such as data on products or services you've received;
Customer history, such as records of your purchases and customer service interactions;
Personal data within user-generated content.

Data you provide directly

In many instances, you provide your personal data voluntarily. While you are not obligated to provide any data, failure to do so may limit our ability to deliver certain services (for example, without an email, we cannot create an account for you). In addition, certain optional details can enhance your experience. Here are the types of data you may provide:

Account and payment: Some services require an account or payment. During registration or updates, we collect your name, email, and other personal information. If you're signing up for paid services, we use this data to generate invoices, while a payment processor handles your payment details.
Feedback and support: We offer customer support and welcome your feedback. Depending on how you contact us (email, chat, phone, etc.), we collect information relevant to your inquiry, usually including your contact details and other relevant data.
Website and social media: When you interact with our website or social media pages, we collect the information you provide, such as comments or contributions to discussions. Be aware that information shared publicly may be visible to others.
Surveys, promotions, and events: If you participate in surveys, promotions, contests, webinars, or other events, we collect your contact information, survey responses, and any other submitted details.

Please ensure the information you provide is accurate and up-to-date. Notify us if any changes to your data occur.

Data collected automatically

When you use our Services, Dentcof Masterclass automatically collects certain information, much of which doesn't directly identify you. This data is collected through tools and analytics platforms to monitor device usage and interaction patterns. Here's what we collect automatically:

Usage Data: We track how you interact with our Services to improve functionality, understand user behavior, and optimize performance. This includes the features you use, actions you take, and the duration and frequency of your activities.
Device and Technical Data: For security and technical purposes, we collect data from the device you use to access our Services. Depending on your device type and settings, this may include your device type, operating system, IP address, and crash reports.
Cookies and Similar Technologies: We use these to identify you, remember your preferences, and enhance your experience. You can learn more about our use of cookies in our Cookie Policy.
Location Data: We may collect location information to offer localized services, such as setting language preferences or offering relevant content based on your geographical location. This may include data from your IP address or other location-based data.

Data from third parties and other sources

We may also receive information from third parties in connection with providing our Services. The data transfer assumes you have an agreement with those third parties, allowing lawful sharing of your data. We assess and verify the legal compliance of data transfers to ensure they adhere to applicable data protection laws. You should review the privacy policies of third parties before sharing your data with them. If you have concerns about data shared with us by third parties, we encourage you to reach out to them directly.

Third-Party Services and partners: We may receive data from services or partners you link to or integrate with our platform. For example, if you log in to Dentcof Masterclass via Google, we may receive certain information from those platforms.
Our Customers and other users: We may also receive data directly from our Customers or other individuals who interact with our Services. For example, when a Customer provides your contact details for account setup.
Social networks: When you engage with Dentcof on social media, we may collect information from those interactions to better understand your preferences.
Payment processors: When you make purchases, our payment processors share transaction details with us for record-keeping and facilitation.
Marketing and analytics partners: We work with partners to help market our Services and analyze data collected through cookies and similar technologies. They may provide us with information about your activities across different platforms.
Public sources: We may obtain information from publicly available sources, such as news articles or government registries.
Business partners and affiliates: We may also receive data from affiliates or business partners in connection with providing services or during business transactions like mergers or acquisitions.

What are the legal grounds we rely on to process your data?

In compliance with applicable privacy laws, we must ensure that all data processing activities have a legitimate legal basis. As a data controller, we continually assess the appropriate legal grounds for each specific data processing activity. Depending on the nature of the data being processed and its context, we rely on the following legal bases:

Consent: In certain cases, we may process your personal data based on your explicit consent. This is typically required for activities like direct marketing or when handling sensitive personal data. Whenever we rely on your consent, we will inform you at the point of collection, and you retain the right to withdraw your consent at any time.
Performance of a contract: We process your personal data as necessary to fulfill the terms of the Agreement or other contract we may have with you. This includes managing contracts, customer support, account creation, completing transactions, billing, and providing our Services.
Legal obligations: In some instances, we must process personal data to meet legal obligations, such as maintaining records for tax purposes or providing information to regulatory authorities or law enforcement agencies.
Legitimate interests: Occasionally, we process personal data to serve our legitimate business interests, ensuring that these interests do not override your rights and freedoms. This can include processing for internal administrative tasks, improving our Services, ensuring the security of our systems and networks, or for marketing purposes.

What are the purposes for processing your data?

As a data controller, we ensure that all data processing activities are for specific, legitimate purposes that enhance the safety, efficiency, and personalization of your experience with our Services. Below are the purposes for which we process your data, alongside the corresponding legal grounds:

Providing our Services: We process your personal data to establish and fulfill our contractual obligations, ensuring you receive our Services. This includes tasks such as identity verification, account management, billing, and delivering service-related notifications. (Legal grounds: Performance of a contract)
Service improvement, security, and analytics: We analyze how you interact with our Services to understand usage patterns, improve features, and maintain the security and integrity of our systems. This may involve anonymized or aggregated data for research, service improvement, and development of new products or features. (Legal grounds: Legitimate interests)
Customer support and communication: When you contact us for support, provide feedback, or communicate with us through other channels, we process your personal data to respond to your queries and resolve issues, as well as improve our Services. (Legal grounds: Legitimate interests)
Marketing, promotions, and personalization: We may use your data to communicate promotional offers or provide information about services from us or our partners. You can adjust your communication preferences at any time through links in promotional messages. Additionally, we may personalize content, analyze marketing campaigns, and request feedback on our Services. (Legal grounds: Consent, Legitimate interests)
Legal compliance and rights protection: We may process your personal data to comply with legal and regulatory requirements, maintain necessary records, or take legal action where necessary, including defending against or filing claims. (Legal grounds: Legal obligations)

How do we share your data?

Within our Services: We may share your data with other users of our Services to enable communication, collaboration, and access to specific features. For instance, certain features of Dentcof Masterclass may allow you to share content that includes personal information or display publicly available information to others.

Our Customers: We may share personal data with our Customers to enable the delivery of services, provide support, manage billing, and enhance service quality. If you use an email address provided by your employer or organization to access our Services, that entity may have the ability to oversee and manage your use of the Services, which could include viewing or restricting access to certain features or data.

Service providers (Subprocessors): We work with trusted third-party providers who carry out specific tasks on our behalf, such as hosting, analytics, payment processing, and other operational functions. These providers are contractually obligated to only access the personal data necessary to perform their services and are prohibited from using or sharing this data for other purposes. We continuously evaluate whether these third parties maintain robust data security and privacy measures. A list of our subprocessors and their roles is available on our Subprocessors page.

External partners: We may share personal data, as well as anonymized business data, with external partners who assist us in running our operations. These partners include our legal and accounting teams, sales and distribution partners, and security providers. For example, our accounting team may need access to billing information for auditing, while legal partners may require data to manage potential legal disputes. Security partners may require specific user data to identify and address threats. In all cases, we ensure these partners adhere to strict data protection and confidentiality obligations to safeguard your privacy.

Affiliates and business transitions: We may share your personal data within our corporate family, including companies we own or control, to create a seamless experience and improve our Services. In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the relevant parties involved, while ensuring your privacy rights remain protected.

Compliance with legal obligations and rights protection: We may share personal data in response to legitimate requests from authorities, such as court orders, subpoenas, or other legal procedures. In some cases, we may need to share data with law enforcement to aid in fraud detection, policy violations, or the unauthorized use of our Services. These actions are taken to protect the integrity of our Services, your rights, and the rights of others. Even if your account is terminated due to violations of our terms or policies, we may retain your data to prevent future violations.

Explicit consent for additional data-sharing scenarios: In certain cases, with your explicit consent, we may share your data beyond the scenarios described in this policy. If so, we will clearly explain what data will be shared, the purpose of sharing, and the recipient of the information. Your participation will always be voluntary, and you will have the option to withdraw your consent at any time.

How do we transfer data internationally?

At Dentcof Masterclass, we operate globally, which means your personal data may be transferred and processed outside of the country where you reside, including in jurisdictions outside the European Economic Area (EEA) and in countries that are not subject to the General Data Protection Regulation (GDPR).

We ensure that all international transfers of your personal data are conducted in accordance with relevant data protection laws and incorporate appropriate safeguards. When your data is transferred to countries that may not offer the same level of protection as the EEA, we rely on legal mechanisms such as the European Commission's adequacy decisions, Standard Contractual Clauses (SCCs), or, where required, your explicit consent to ensure that your rights and protections are maintained.

Regardless of where your data is processed, we apply the same protections outlined in this Privacy Policy and adhere to the GDPR's principles. We also comply with any applicable local data protection laws and ensure that our subprocessors do the same.

What are your privacy rights?

As someone whose personal data is processed by Dentcof, you are entitled to various rights under the GDPR and other relevant privacy regulations. These rights include:

Right to be informed: This Privacy Policy is designed to provide you with detailed information about how we process your data. You may ask for further details at any time.
Right of access: You have the right to request access to the personal data we process about you.
Right to rectification: If you believe that any personal data we hold about you is incorrect or incomplete, you can request that we correct or update this information.
Right to erasure (Right to be forgotten): In certain circumstances, you can request that we delete or remove your personal data from our systems.
Right to restrict processing: You may ask us to restrict the processing of your personal data in certain situations.
Right to data portability: This allows you to request the transfer of your personal data in a structured, machine-readable format to another service provider.
Right to object: You can object to the processing of your personal data under certain conditions, such as for direct marketing purposes.
Right to withdraw consent: If we process your personal data based on your consent, you have the right to withdraw it at any time. This won't affect the lawfulness of processing based on consent before withdrawal.
Right to object to automated processing (including profiling): You have the right to object to decisions made solely based on automated processing, including profiling, where such decisions have legal effects or significantly affect you. This right allows you to request human intervention in the decision-making process or contest the decision.

Exercising your rights

To exercise any of your rights, you can contact us using the information provided below. To ensure the security of your data, we may need to verify your identity before acting on your request. In some cases, certain information may be redacted in our responses to protect the privacy of other individuals or safeguard confidential or business-critical information.

For some of these rights, actions can be performed directly within our Services, such as updating your profile information or deleting certain data you've shared. If applicable, we may guide you through performing these actions on your own.

If your account is managed by another entity, such as your employer, you may need to contact them for assistance in exercising your rights. In cases where your request pertains to our processing of your data as a data processor on behalf of a Customer, we recommend directing your request to that Customer. We are committed to assisting our Customers in responding to such requests, in accordance with our role as a data processor.

Final terms

Modifications to the Privacy Policy. We may update this Privacy Policy from time to time in accordance with the terms of the contract. Any changes will take effect upon publication, and the "Last Updated" date will indicate when the policy was most recently revised. By continuing to use our Services after such updates, you acknowledge and agree to the changes. Your rights under this Privacy Policy will not be diminished without your consent.

How to contact Dentcof. The controller of your personal data is Dentcof Masterclass SRL. If you have any questions or comments about this Privacy Policy or wish to exercise your rights regarding your personal data, you can contact us by email at dpo@dentcof.ro or write to us at: 8 Calea Aradului, floor 5 300088 Timisoara, Timis, Romania If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Third-Party Providers and Affiliated Entities

Date of last modification: 11.02.2025