Terms and conditions

This document (the "Terms") outlines the conditions under which we provide our educational services, including online services, workshops, materials, features, and other related offerings available at dentcof.com/masterclass (collectively, the "Services"). Please read these Terms carefully as they address key legal aspects of the relationship between you and us.

These Terms, along with any other terms, policies, notices, and disclaimers we make available or communicate to you through the Services, form a binding agreement (the "Agreement"), the terms of which you must accept in order to benefit from the Services.

In addition to the Agreement, we recommend that you carefully read our Privacy Policy, which describes how we process personal data in connection with the Services.

Offline Agreements: If you have a separate signed agreement with us for our Services, the terms of that offline agreement will govern your use of the Services where it explicitly applies. If the offline agreement does not address certain aspects, or if any conflicts arise, the terms of this Agreement will apply to cover any gaps or resolve inconsistencies as long as they do not contradict the specific terms of the signed agreement.

I. Contracting parties

When we say "we" or "Dentcof Masterclass", we mean Dentcof Masterclass SRL, a company headquartered in Romania, Timisoara, Calea Aradului, no. 8, 5th floor, sole identification number J2020003786350.

When we say "you", "your", or "Customer" we refer to the individual or organization entering into this Agreement. If representing an organization, please ensure you are an authorized representative capable of entering into the Agreement. If you are acting as an individual, you alone are bound by this Agreement.

Together, we form the "Parties" to the Agreement.

By creating an account, purchasing a Service, or using or inviting others to use the Services, you express your consent regarding the Agreement.

II. Providing the Services

Our Content. All materials, information, and resources made available through our Services, including but not limited to course videos, lectures, text, graphics, images, designs, software, audio clips, interactive features, and other content provided or created by us (collectively, "Our Content") are owned or controlled by us, our licensors, and certain other third parties. Our Content is protected by intellectual property rights and may only be used in accordance with the limited license and restrictions outlined in these Terms.

Non-commercial use and limited license. When benefiting from our Services, we grant you a limited, non-exclusive, non-transferable, revocable license to display and view Our Content for your personal, non-commercial purposes only. You are strictly prohibited from (i) Copying, reproducing, or redistributing Our Content in any form; (ii) Modifying, translating, or creating derivative works of Our Content; (iii) Downloading, sharing, or publicly displaying Our Content outside the authorized platforms or events; (iv) Using Our Content for any commercial purpose. Any unauthorized use of the Services or Our Content will lead to the automatic termination of the license granted and may result in legal action where appropriate.

Customer Data. We call "Customer Data" all the data (such as text, links, emoji, photos, videos, documents, or other information) that you may upload, store, send, share or add in any other way when using our Services. When acting as an end user, please remember that our Customers retain all intellectual property rights in Customer Data. You must ensure that Customer Data does not violate applicable law or the terms of the Agreement. Concerning Customer Data, you warrant that you have all necessary rights to use the Services. We are not responsible for the content of Customer Data or how you choose to use the Services to store and process Customer Data.

If we believe there is a breach of the Agreement that you can remedy by deleting some or more of Customer Data, in most cases, we will require you to take direct action instead of us intervening. However, if we believe that you have not taken the necessary steps, or if there is a risk of harm to us, the Services, other users or our subprocessors, we will act accordingly.

Customer Data license. All Customer Data shall be owned by you. You grant us a worldwide, non-exclusive, royalty-free, perpetual license and all the necessary rights to host, access, use, process, copy, distribute, perform, and display Customer Data in order for us to:

provide, maintain, and improve the Services;
develop new services, products, and technologies;
prevent or solve a problem related to the provision of the Services or their security;
respond to a request related to Customer Data;
comply with our legal obligations.

The license granted also extends to our subprocessors solely to help us provide the services. You warrant that you can legally grant us these rights.

Subprocessors. We rely on services provided by third parties to provide you with the Services. Our Third-Party Providers page details their identity, location, and role. Also, see our Privacy Policy to better understand under what conditions we may transfer Customer Data to third parties.

Maintenance. We perform maintenance activities to ensure the security and optimal performance of the Services. We will use reasonable efforts in order for maintenance activities not to adversely affect the availability or features of the Services. If we anticipate that scheduled maintenance may adversely affect the availability or functionality of the Services for more than 1 (one) day, we will notify you at least one (1) day in advance. We may also perform unscheduled emergency maintenance without notifying you.

Modification, suspension, and discontinuation of Services. We constantly strive to improve and develop new features of the Services. We also try to respond to circumstances beyond our control, such as force majeure, fortuitous events or legal changes. We reserve the right to modify, suspend or discontinue the provision of the Services at any time. In the event of a suspension, discontinuance or change that adversely affects the availability or features of the Services, we will notify you within a reasonable period of time so that you may export Customer Data from the Services. Strictly in this case, if you are paying for a subscription to use the Services, we will be able to refund the fees paid proportionately to the amount of time you did not benefit from the Services.

III. Online Services and Streaming

Account registration and security. To access certain online Services, including streaming courses, you are required to create an account. You must provide accurate and complete information when registering an account and agree to notify us if such information has changed. We have undertaken commercially reasonable efforts to ensure the safety and security of our Services. However, you shall be solely responsible for the security and proper use of login credentials such as passwords and IDs, as well as the security of the hardware, software, network infrastructure, and other devices used to access the Services. You must immediately inform us if there is reason to believe that the Services are or may be accessed in an unauthorized way using your credentials. We reserve the right to instruct you on appropriate measures that you must implement to secure your account. All activity in connection with your account will be presumed to have been conducted by you, and you maintain sole responsibility for such activity.

Account sharing prohibited. Account access is limited to the number of seats purchased. Sharing account credentials or allowing access beyond the permitted number of Customers is strictly prohibited and may result in suspension or termination of Services.

Our Content is subject to change. Our Content is continually updated. We reserve the right to modify, update, replace, or remove Our Content at any time, without prior notice. While we strive to provide up-to-date and valuable material, these changes may impact previously accessed content.

Streaming quality disclaimer. The quality of streamed courses may be influenced by factors beyond our control, such as your internet connection, network congestion, and compatibility with your device or software. While we strive to provide a seamless streaming experience, we make no guarantees regarding the quality or uninterrupted availability of our streamed content.

Subscription. Online courses are provided on a subscription basis. Subscriptions may be billed on a recurring basis (e.g., monthly, bi-annually, etc.) as indicated during your registration. By subscribing, you agree to the applicable fees and billing terms associated with your chosen subscription plan.

Subscription renewals will continue automatically unless canceled in accordance with our cancellation policy. You are responsible for keeping your payment information up-to-date to ensure uninterrupted access to the Services.

All fees are paid in advance and are non-cancelable and non-refundable, except as mentioned below. You must provide accurate billing information, and payment will be made to your debit/credit card. Our payment processor (Stripe) is acting as a data controller. We recommend you read the Stripe Privacy Policy to learn more about Stripe's processing of your data. You may be responsible for paying taxes or other costs.

Upgrading and downgrading. As the Services may allow, you may upgrade to a higher subscription level or downgrade to a lower one at any time. As a result, you shall be bound by the new minimum agreement period to which you have upgraded or downgraded. Also, we will automatically downgrade your account in the event of non-payment. In this case, we will send you a five (5) or more days prior notice prompting you to pay the overdue fees, after which the downgrade may be instituted until payment in full is received.

You acknowledge and agree that downgrading involves a reduction in specific functions and features of the Services, as well as a potential loss of access to Customer Data, as shown by comparing the benefits presented on our Subscriptions and Pricing page.

Revising fees. We reserve the right to revise our fees at any time. If we increase prices or add new costs, we will give you ten (10) days prior notice to accept the revised fees or cancel your subscription.

Auto-renewal. All subscriptions automatically renew unless canceled before the renewal date (see below). Subscriptions will renew for an additional period equal to the immediately prior term and at the currently applicable price point for that term. To benefit from uninterrupted service, you authorize us to charge your payment method on file the amount due upon subscription renewal.

Cancellation. You may cancel your subscription at any time and will continue to benefit from it until the expiry date. No right to withdrawal. No refunds. When purchasing access to our online courses, you must expressly agree that the provision of the digital content begins immediately upon confirmation of your purchase. As a result, your right to withdrawal under EU consumer protection regulations is waived in accordance with Article 16(m) of the EU Consumer Rights Directive and Article 16 (1) m) of OUG 34 of Romania. All purchases for online courses are final, and no refunds will be provided once access to the course content has been granted.

Discounts and promotions. We may occasionally offer discounts or promotions, each subject to specific terms, which will be provided at the time of the offer. Discounts or promotions will be valid only for the specified period and may not be combined with other offers. We reserve the right to change or cancel any discount or promotion at any time without notice. By participating in a free trial or accepting any discounts or promotions, you agree to these terms and any additional terms associated with the offer.

Acceptable use policy and Customer policies. You may not use the Services for any illegal or harmful activities, share unauthorized access, copy or distribute content without permission, disrupt or tamper with our systems, engage in harassment, misrepresent your identity, introduce malicious code, violate intellectual property rights, or exploit the Services for unauthorized commercial purposes. It is your responsibility to comply with any policies and practices that our Customer may have related to your use of the Services. We will not be responsible for how you choose to use the Services.

General information and medical disclaimer. Our Content is intended for general informational purposes for medical professionals and is not a substitute for professional judgment or advice. While we strive to keep Our Content accurate, current, and relevant, we make no guarantees, express or implied, regarding its completeness, accuracy, or applicability. Decisions or actions based on our Content should always be supported by independent professional advice and clinical judgment.

Our Services do not constitute medical advice or guidance for patient care. While Our Content may reference best practices, research, or medical strategies, it should not be treated as a substitute for individualized patient assessment or professional healthcare recommendations.

If any medical-related or practical activities are included as part of the Services, you are responsible for ensuring they align with your professional practice standards and personal capabilities. Please use your professional discretion or consult an appropriate healthcare provider if you have any doubts about applying information from our Services in practice.

Links. The Services contain links to other websites and resources provided by third parties. These links are for informational purposes only. We do not endorse, support, or encourage the sites we link or the information contained within them. We have no control over the content of these sites.

IV. Intellectual Property

We retain all rights, titles and interests, including all intellectual property rights to the brand, logos, legal texts and other data within the Services. If you wish to use our brand or logos, please contact us.

Feedback and unsolicited ideas. While we appreciate your interest in our Services, we do not accept or consider unsolicited ideas, suggestions, or materials related to our Services or Our Content. Any such submissions will be treated as non-confidential and non-proprietary, and we assume no obligation or liability for them. By submitting any unsolicited content, you acknowledge that we may develop or have already developed services or content that is similar or identical in concept, theme, format, or other aspects, without any obligation to you. We retain the right to use, modify, or discard any such submissions at our sole discretion without compensation.

Review and publicity. As a Customer, you grant us the right to use your company name and logo as a reference for marketing purposes and promotional materials or within our portfolio, website, social media, and other public or private communications. We would greatly appreciate it if you could offer us a review which we would be able to use similarly.

V. Performance and termination

Modification of the Agreement. From time to time, it may be necessary for us to update the terms of the Agreement for reasons such as:

to respond to a legislative change;
to comply with a regulatory requirement that applies to us;
because we have modified the Services (for example, we have improved or developed new features), because we have added new products or services, or because we have changed our business practices;
to make the Agreement terms easier to understand or more beneficial for you;
to prevent abuse or harm.

We will post a notice regarding the Agreement modification on this page. Also, in case of a material change to the Agreement, we will notify you by email or through the Services to provide you with the opportunity to review the proposed change, unless:

the change is related to a new service or product or
the change must be implemented at once due to an emergency (for example, to meet legal requirements or to prevent abuse or harm).

Your continued use of the Services constitutes your acceptance of any revised terms. If you disagree with the changes that will take place, we suggest that you stop using the Services and delete your account before they take effect.

Termination of the Agreement. The Agreement will terminate when our provision of the Services ends or, if you are benefiting from online services, when you delete your account. If you have an active subscription, please note that we do not offer refunds for any unused subscription period.

There are also exceptional situations in which we could unilaterally terminate the Agreement and delete your account, such as:

if you breach the provisions of the Agreement;
if we have good reason to believe that your access to and use of the Services is harmful to us, our software or hardware, other users of our Services, or third parties or violates applicable law;
if we are ordered to do so under a court ruling or as required by law;
if you use the Services under a free account and have not accessed the Services for more than 12 months.

Before termination, we will send you a notice to the email attached to your account and provide the opportunity for you to remedy the cause of the notice and export Customer Data. The termination will take effect if you do not take the necessary actions for remedy within a reasonable period of time, but no longer than 5 (five) days from the date of communication of the notice. We will not notify you in advance if:

the violation of the Agreement is severe or repeated;
doing so could compromise, interfere or affect the security of the Services;
we are not allowed for legal reasons;
doing so could cause damage or endanger a third person.

Regardless of type or reason, termination will not relieve you of your obligation to pay any fees owed for the period before the effective date of termination.

VI. In case of misunderstandings

Disclaimer of warranties. We provide the Services with a reasonable degree of skill and diligence. Except as provided in the Agreement and to the extent permitted by law, we make no warranty as to the content, availability or reliability of the Services, the features available or their ability to meet your requirements. Like most other software solutions, the Services are provided "AS IS" and "AS AVAILABLE".

During use, you may encounter errors and limitations of the Services. You undertake to notify us of these, and we will work with you to remedy the problem.

Liability. The Agreement does not limit either party's liability for death, personal injury, fraud, gross negligence or intent.

To the extent permitted by law, neither party will be liable for any loss of profit, revenue or data, loss of opportunity or any financial loss of any kind, nor for any direct or indirect damages resulting from the use or inability to use the Services. In addition, neither you nor we will be liable for losses we could not reasonably have foreseen when entering the Agreement or for events beyond our reasonable control.

Our total liability in respect of or in connection with our breach of this Agreement is limited to (a) the amount paid by you for your use of the Services in the last 12 months before the breach or (b) €100 – whichever is greater.

Force majeure. Neither party shall be liable for its inability to comply with Agreement terms due to events beyond its control. Such events may include but are not limited to denial-of-service attacks, a failure by a third-party hosting provider or utility provider, strikes, shortages, riots, fires, acts of God, war, terrorism, and governmental action. We will make reasonable efforts to resume performance as events may allow. However, if the events continue for more than 60 (sixty) days, either party may terminate this Agreement by delivering a notice to the other party.

Indemnification. You will indemnify us, our administrators, agents, employees, and contractors against any claims, complaints, demands, liabilities, damages, losses, and costs, including fines or actions by government authorities, incurred as a result of your breach of the terms of the Agreement or illegal use of the Services.

Disputes and applicable law. The Agreement is governed by Romanian law. Romanian courts will be competent to judge any disputes related to the Agreement.

VII. Miscellaneous

This Agreement only governs the relationship between you and us. You may not transfer any rights or obligations to third parties without our written consent, and they will have no rights under the Agreement. Either party may assign the rights and obligations conferred based on the Agreement, without the other party's consent, to a corporate affiliate or if the assignment is related to a merger, acquisition, or corporate reorganization or sale of assets. The inability or delay of either party to exercise a right provided for in the Agreement will not constitute a waiver of that right. If any terms of this Agreement were to be found invalid or unenforceable under applicable law, the rest of the Agreement would remain unaffected. We agree to modify such terms in the spirit they were initially created. All provisions of this Agreement that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability and miscellaneous provisions.

Third-Party Providers and Affiliated Entities